Privacy Notice

1. Personal data we collect

• Account data: name, email address, and login credentials when you create an account.
• Study data: your quiz answers, progress, timetables, and AI-generated lesson notes.
• Usage and telemetry: device identifiers, IP address, browser type, and interaction data for product improvement and security.
• Support messages: any information you send us when requesting help.
• Study room audio: when you join a voice study room, audio is processed for live transcription and AI note generation.

2. Purposes and legal basis

• Account creation and service delivery (contract performance) — to provide your study tools and progress tracking.
• Security and fraud prevention (legitimate interests) — to protect the Service and other users.
• Product improvement (legitimate interests) — to analyse usage and improve features.
• Customer support (legitimate interests) — to respond to your enquiries.
• Marketing (consent) — to send you updates, only if you opt in. You can withdraw consent at any time.

3. Data sharing

We share personal data with the following categories of recipients:

• Paystack (payment processor): for processing your one-time Premium payment securely. Paystack receives the payment details needed to complete the transaction.
• Service providers and subprocessors: hosting, AI model providers, analytics, and support tooling.
• Professional advisers: legal and accounting firms where necessary.
• Authorities: where required by law.

4. Data retention

We keep your personal data only as long as necessary for the purposes described above. Account and study data is retained while your account is active and deleted or anonymised when no longer needed. Payment-related data is retained by Paystack according to its own policies.

5. Your rights

Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict, or port your personal data, object to processing, withdraw consent, and lodge a complaint with a supervisory authority. To exercise any right, contact us at the details below. We respond within one month of receiving your request.

6. International transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United Kingdom, the United States, and other regions where our service providers operate. We use appropriate safeguards such as Standard Contractual Clauses and rely on adequacy decisions where available to protect your data during transfers.

7. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews.

8. Cookies

We use essential cookies for authentication and session management, and analytics cookies to understand usage. You can manage your cookie preferences through your browser settings. Essential cookies are necessary for the Service to function.

9. Contact

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at support@barvault.live.